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Shipping and Return PolicyWhenever possible our products will be shipped via UPS, FedEx or USPS unless otherwise specified. We always try to find the most cost effective shipping times and rates. Depending on how close you are to the shipping warehouse, your item will arrive between 1 to 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. Sorry, we do not ship to Alaska, Hawaii, Puerto Rico, APO addresses, or internationally. These carriers cannot ship to a PO Box.
| Order Price
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Shipping
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| $0.00 to $19.99
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$ 6.95
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| $20.00 to $29.99
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$8.95
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| $30.00 to $49.99
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$10.95
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| $50.00 to $79.99
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$12.95
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| $80.00 to $99.99
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$14.95
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| $100.00 and more
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FREE
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No Taxes Charged except to any order shipped to California at 9.75%.
For some heavy or large items, we may have to ship using truck freight. Truck freight is different than standard UPS, FedEx or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it’s going).
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. If the package appears only slightly damaged, write “PACKAGE DAMAGED” when you sign for delivery. This is very IMPORTANT. If the package looks significantly damaged, you may refuse delivery of the package. This simply insures that if there is any damage, it will be easy to take care of the problem. If you sign for your order, you are accepting your order "as is". If you refuse delivery, please notify us immediately so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged. Please contact us within 24 hours of delivery. Speed matters since carriers only let us file freight claims within 48 hours of delivery. Original shipping cartons and packaging must be retained in the event of damage, since the shipping carrier reserves the right to inspect all shipping materials, as well as the product when any damage reported. All returned products must be in the original packaging.
Most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Please Note: Any truck deliveries to a location without a truck dock (loading dock) will incur an extra charge. Please consider whether a truck will fit down your street when you have an order delivered to your home. The receiver of all truck deliveries must unload their order from the truck. All rugs that are picked up at a truck terminal will be subject to a daily storage fee if the carpet is not picked up within a week. This fee is assessed by the trucking company.
Canceling an Order
As soon as you place an order, the processing of that order begins. In the event you decide to cancel your order, you must notify us immediately. However, there is no guarantee that the order can be cancelled. We will attempt to cancel on your behalf, but be advised that if the process is already sufficiently underway, you will need to wait for the arrival of your order and then return it as stated in our return policy as outlined below.
We will charge your card actual shipping charges at time of shipment. If you want a quote, click here to email us at info@woodentoysplus.com
or call us at (661) 753-9151 prior to placing your order if you want a quote. Be sure to include your zip code where the item is being shipped.
If you have any questions regarding shipping please e-mail us at info@woodentoysplus.com
with the items you would like to purchase and the address to which they will be shipped. We will e-mail you with an accurate shipping quote and ordering instructions.
Express Services
If you wish your order shipped using a method other than UPS ground, simply email us your request prior to placing your order at info@woodentoysplus.com
and we will contact you with a shipping quote and ordering instructions.
Payment
Payments are charged at the time you place your order. Woodentoysplus.com provides you with the most convenient and secured payment options available today. We accept VISA or MasterCard, Purchase Orders and PayPal.
For schools, health care facilities, or organizations that utilize Purchase Orders, we are happy to process your order. Fax your order on School, Hospital, or Government Agency Letterhead to 1-661-753-9287. We will enter your order, fax and/or email back a price confirmation for your approval.
To pay by check or money order (all checks and money orders must clear first)
Make a money order or a Check Payable to MLF Marketplace. LLC, our parent company (NOT payable to: Wooden Toys Plus), and mail it to:
MLF Marketplace, LLC
24605 Varese Court
Valencia, CA 91355
For all other information please e-mail us at info@woodentoysplus.com
Return Policy
In the event that you are unhappy with your purchase we accept most returns in their original condition and packaging within 10 days of receipt. Please note: All kids carpets and classroom carpets have to be returned within 5 days from date received (manufacturer's policy). We will refund the purchase price but we cannot refund original shipping charges. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. Please e-mail us at info@woodentoysplus.com to receive authorization and a return address. You are also responsible for both original and return shipping costs as well as a 25% manufacturer restocking fee. Return request will not be accepted, after 10 days of the receipt of the order (for carpets it will be 5 days).
The purchased item MUST be returned in RESALABLE condition and in its original product package including a copy of the ORIGINAL ORDER CONFIRMATION, unused warranty cards, instruction booklets, and your assigned return authorization number (RA) in order for proper credit. Return Authorization numbers are only valid for 20 days. Please obtain a tracking number and insurance on your package since we can not be responsible for lost, late, damaged, or misdirected returns.
Rugs must be unused, uncut, uninstalled and unaltered in any way. Rugs must be returned in new condition and the time limitations on returns from date received is 5 days. Installation or use of any rug will constitute your acceptance “as is”. You must inspect your order upon arrival and let us know about any problems within 24 hours of receipt. This is manufacturer’s policy.
Once your return is received, it will be reviewed by manufacturer’s Quality Assurance Department. There is no guarantee that the manufacturer would accept your return. If the manufacturer does not accept the condition of your returned package and/or the condition of the purchased item, your return will NOT be accepted. If the purchased item shows any signs of damages, changes, or modifications in any way, or if the purchased item does not deem to be in resalable condition, your return will NOT be accepted.
Orders cancelled that have been charged, but not yet shipped, will incur a $5.00 handling fee which we are required to pay our credit card processing company.
Refusal of Delivery
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Please note that Return Authorization number (RA number) is issued by the manufacturer, and all Return Authorization numbers are only valid for 20 days.
Exchange Policy
Exchange policy is applicable only in case you are not satisfied with the existing product and you wish some other product from our website. In that case a 25% manufacturer restocking fee will be deducted. You must place your new order before we can issue refund on the previous order. It is best to place your new order before returning the previous order to ensure availability. All shipping and insurance charges for exchange are not refundable.
Claims for wrongly shipped merchandise must be made within 48 hours after receiving the order. Items informed after 48 hours of the receipt of the order are not refundable. Wrongly shipped item MUST be returned in resalable condition and in its original product package including a copy of the ORIGINAL ORDER CONFIRMATION, unused warranty cards, instruction booklets, and your assigned return authorization number (RA) in order for proper credit. We will assume the return shipping charges for defective products. As with all returns, please e-mail us at info@woodentoysplus.com to receive authorization, or simply refuse the shipment if the damage is evident at time of delivery.
Claims for freight damaged merchandise
Customer is responsible for notifying and filing claim with freight carrier within 15 days for concealed freight damage. Customer must refuse shipment(s) with signs of visible freight damage. Customer is responsible for filing freight damage claims with carrier, if accepted with visible freight damage within 15 days. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. We will assume the return shipping charges for freight damaged products. As with all returns please email us at info@woodentoysplus.com to receive authorization number and the return address.
Any defective product can be returned within 30 Days of receiving product. As with all returns please email us at info@woodentoysplus.com to receive authorization number and the return address.
Risk of Loss
All items purchased from Wooden Toys Plus are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.
Backorders
Normally, items that are currently out of stock are so noted on the item’s webpage. In erratic cases, items listed as in stock may, in fact, be out of stock at time of purchase, especially during holiday shopping seasons. If this is the case, you will be notified and given the alternative to cancel your order if you would rather not wait. If at all possible we may obtain an ETA (estimated time of arrival) on the item for you. However that ETA for out of stock items is not definitive and may change subject to manufacturer’s notice. We recommend you not to place the order until we are restocked on the item of your choice.
Price Matching Policy
Wooden Toys Plus actively tries to keep our prices competitive to help you save money. Due to the constant changing dynamic nature of the internet, our prices may not reflect the lowest price you can find. If you find a lower price (including shipping) for the identical product on a competitor’s site, please feel free to e-mail us with the URL and total price including shipping and we will investigate.
Some sites may charge extra high freight cost to cover the loss of profit on "sale" items. Other sites may offer items at a "breakeven" price or even a loss in the hopes you will purchase other items that will make up for the difference. Therefore, we have to review each price matching request on a case by case basis. We will make every effort to ensure you receive the best possible price.
We can not sell products below our purchasing price. If we cannot match or beat their price, we will inform you of that and certainly encourage you to purchase the item from them. We do not match prices from web auctions, such as eBay, Yahoo Auctions, etc.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Please Note: We reserve the right to make any changes in our policy, pictures, descriptions, and prices on our web site without notice. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated at the time your order is placed. Price differences related to future or past prices are not refundable. We do not accept claims for anything over 6 months old.
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